Title: Service Management Architectures Issues and Review
Author(s): M. Eder, S. Nag.
Status: INFORMATIONAL
Date: Jan 2001
Length: 31859
Many of the support functions necessary to exploit the mechanisms by which differing levels of service can be provided are limited in scope and a complete framework is non-existent. Various efforts at such a framework have received a great deal of attention and represent a historical shift in scope for many of the organizations looking to address this problem. The purpose of this document is to explore the problems of defining a Service management framework and to examine some of the issues that still need to be resolved.
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